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Technical Support Engineer, Kubernetes and GPU Clusters

You are the first engineer a client reaches when their private superintelligence (SI) environment needs attention. You watch its health, fix what you can and apply upgrades on the schedule agreed with the client. You bring the hard cases to platform engineering with the evidence attached.

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Team: GPU cluster deployment, Kind: Full-time, Location: Remote, United States, Pay: $99,000 to $159,000 a year

Duties

  • Answer client tickets about clusters, workloads, model endpoints and access.
  • Watch cluster health, GPU health and model latency, and contact the client when hardware degrades.
  • Drain nodes for repair and return them to service, working with the data center technicians. Track GPU faults such as Xid, NVLink and InfiniBand errors.
  • Apply platform and driver upgrades on the schedule agreed with each client.
  • Debug failing pods, volumes and network paths with kubectl, logs and metrics.
  • Escalate to platform engineering with clear steps to reproduce.
  • Write troubleshooting guides and keep them current.

What you bring

  • 2+ years in technical support, SRE or systems administration with Kubernetes.
  • Hands-on kubectl troubleshooting across events, logs, scheduling, volumes and networking.
  • Linux administration.
  • Familiarity with GPU servers and their common failures.
  • Clear, calm writing for clients.

Nice to have

  • CKA.
  • Slurm cluster maintenance.
  • Prometheus and Grafana.
  • Argo CD.
  • InfiniBand diagnostics.

Pay and benefits

$99,000 to $159,000 a year

Full-time W-2 employment with health insurance, a retirement plan and paid leave.

No application deadline. We accept applications for this role on an ongoing basis.

Location

Remote, United States

Apply

Apply

We review applications as each team grows and contact you when there is a match.

Rillor is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other status protected by law.

If you need an accommodation to apply, email careers@rillor.com.

Notices

Trademarks. NVIDIA, AMD, Ceph, Kubernetes and related product names are trademarks of their owners and are used only to identify products. No affiliation or endorsement is implied.